Privacy Policy

Introduction

Thank you for your interest in our online presence. The protection of your personal data is very important to us. Therefore, we would like to inform you about data protection in our company. Of course, we observe the legal provisions of the Data Protection Act (DSG2000, EUDSGVO), the Telecommunications Act (TKG), and other data protection regulations.

You can trust us with your personal data! It is encrypted by digital security systems and transmitted to us. Our websites are protected against damage, destruction, or unauthorized access by technical measures.

Subject of Data Protection

The subject of data protection is personal data. According to the GDPR, these are individual details about personal or factual circumstances of a specific or identifiable natural person. This includes information such as name, postal address, email address, or telephone number, but possibly also usage data such as your IP address.

Scope of Data Collection and Storage

In general, it is not necessary for you to provide personal data in order to use our website. However, in order to actually provide our services, we may need your personal data. This is especially true for responding to individual inquiries.

We collect and store your data only to the extent necessary for the provision of the service or the execution of the order.

These data include, for example, first name, last name, mailing address, phone number, email address.

It may be necessary to disclose your personal data to companies that we use to provide the service or to execute the contract.

Your personal data will not be passed on to third parties without your explicit consent, unless this is necessary for the provision of the service or for the execution of the contract (as stated above). The transmission to entitled state institutions and authorities only takes place within the framework of legal information obligations or if we are obliged to provide information by a court decision. In the latter case, the affected parties will be immediately informed about the data transmission.

After the complete execution of the contract, your data will be deleted after the purpose of use and the tax and commercial law retention regulations have expired, unless you have expressly agreed to further use of the data (see right to erasure).

If you have signed up for our newsletter with your email address, we will also use your email address for our own advertising purposes beyond the execution of the contract, until you unsubscribe from the newsletter.

In addition to our newsletter, we use cookies to improve your user experience and collect statistical data about the use of our website.

If you would like to unsubscribe from the newsletter or have questions about cookie usage, you can contact us at any time. Please send your unsubscription or inquiry via email to eduard.frankford@frankford-it.at.

Newsletter delivery via Mailchimp

We use the Mailchimp service to send our newsletter. The provider is The Rocket Science Group LLC d/b/a Mailchimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA, a company of Intuit Inc. Mailchimp processes your data on our behalf as a processor pursuant to Art 28 GDPR.

When you sign up for our newsletter, we transfer your email address to Mailchimp. It is stored there on servers in the USA. The legal basis for this processing is your consent pursuant to Art 6 (1)(a) GDPR. Mailchimp is certified under the EU-US Data Privacy Framework as a company of the Intuit group. The transfer of data to the USA is therefore covered by an adequacy decision of the European Commission. In addition, Mailchimp has contractually committed to comply with the Standard Contractual Clauses of the European Commission.

Sign-up uses a double opt-in process. After entering your email address you will receive an email with a confirmation link. Only when you click this link does your subscription take effect and your email address is added to the mailing list. Until you confirm, your sign-up is only stored provisionally at Mailchimp.

In addition, we receive an internal notification with your email address in our own mailbox for every new sign-up. The legal basis for this is our legitimate interest in managing the newsletter pursuant to Art 6 (1)(f) GDPR. If you do not confirm your sign-up, we do not use this information any further.

Your email address is stored for as long as you receive the newsletter. You can withdraw your consent at any time, either via the unsubscribe link in every newsletter or by email to eduard.frankford@frankford-it.at. The lawfulness of the processing carried out before your withdrawal remains unaffected. After you unsubscribe you will no longer receive the newsletter. To document your unsubscription, your email address remains stored on a suppression list at Mailchimp. On request we will gladly arrange full deletion, just send us a short message.

Further information on data protection at Mailchimp can be found in Mailchimp's privacy policy (Global Privacy Statement) at https://mailchimp.com/legal/privacy/.

Data collection through the use of Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses so-called "cookies". These are files that are stored on your computer and allow an analysis of your use of the website. Among other things, the following information is collected:

• IP Address
• Browser Used
• Operating System Used
• Referrer URL (the previously visited page)
• Hostname of the accessing computer (IP address in shortened form)
• Time of the server request
• Pages accessed
• Your behavior on the pages (for example, duration of stay, clicks, scrolling behavior)
• Your approximate location (country and city)
• Your IP address (in shortened form, so no unique assignment is possible)
• Source of your visit (i.e., via which website or advertising medium you came to us)
• Search terms used
• Devices used (Desktop, Tablet, Smartphone)

The information generated by these files about the use of our website is transmitted to Google in the USA and stored there. Google uses this information to evaluate the use of our website and to compile reports on website activity for the website operators. If this is required by law or as far as third parties process this data on behalf of Google, Google will also pass on this information to these third parties. The use is anonymized or pseudonymized. You can find more information about this directly at Google https://www.google.com/intl/de/privacypolicy.html#information

If you do not want your website activity to be recorded by Google Analytics, you can install the browser add-on to deactivate Google Analytics. This prevents activity data from being shared with Google Analytics via the JavaScript (ga.js, analytics.js and dc.js) executed on websites.

You can find more information and the download link for the browser add-on here: https://tools.google.com/dlpage/gaoptout?hl=de

Of course, you can also view our websites without cookies. You can prevent cookies from being stored on your hard drive by selecting "do not accept cookies" in your browser settings. For detailed instructions on how to do this, please refer to your browser's user manual or help function. However, if you do not accept cookies, this may result in certain functional restrictions.

Collection and Storage of Usage Data

To optimize our website, we collect and store data such as the date and time of the page view or the page from which you accessed our site. This is done anonymously, without personally identifying the user of the site. In some cases, user profiles are created using a pseudonym. Here too, there is no connection between the natural persons behind the pseudonym and the collected usage data. We collect this data solely for statistical purposes, to further optimize our web presence and to make our internet offers even more attractive. The collection and storage is done exclusively in an anonymized or pseudonymized form and does not allow any conclusions about you as a natural person.

Purpose-specific Data Use

We adhere to the principle of purpose-bound data usage and collect, process, and store personal data only for purposes that are legitimate and have an appropriate legal basis.

These legitimate processing purposes include in particular: order fulfillment, legal requirements, and legitimate interests.

We take internal company data protection very seriously. Our employees and the service companies we commission have been obligated by us to maintain confidentiality and comply with data protection regulations.

Right to information, deletion, and objection, as well as contact details

You have the right to request information about or deletion of your personal data processed by us at any time and to a reasonable extent. Furthermore, you have the right to have this data corrected or blocked. You also have the right to object to the processing of your personal data at any time, without giving reasons. In this case, we will immediately stop further processing of your personal data and irretrievably destroy the data. Please note that this will exclude further cooperation or make our services no longer possible.

If you would like information about your personal data or wish to correct or delete it, or if you would like to object or have further questions about the use of your personal data provided to us, please contact:

If you are registered as a user with individual services from Frankford's IT-Solutions GmbH, we sometimes also offer you the option to view the data via a user account and possibly delete or change it.

Every individual has the right at any time to directly contact the data protection authority of their home country in case of dissatisfaction, disagreements, or suspicion of irregularities.

Please note that privacy policies and privacy practices, for example at Google, can change continuously. Therefore, it is advisable and necessary to keep yourself informed about changes in legal regulations and the practices of companies, such as Google.